Privacy Policy

Pursuant to the Article13 of Regulation (EU) 679/2016 ("GDPR")

1. Who We Are

The company Softell Ltd, located in 42a Riverside workshops, Pipe House Wharf, Morfa Road, The Strand, SA1 2EN, Swansea, UK, collects and manages the personal data that is collected through the website: www.oklute.com. The company ensures the utmost security and discretion of its users’ personal data.

The company has the rights to update or make some changes in the existing policy with regard to any modifications in the appropriate law and/or requirements of the Data Protection Authority and/or of the European Data Protection Board.

The company does also have authority to make significant corrections or updates in the present policy. All the changes or corrections made in the policy will be intimated or brought to the interested parties’ attention properly.

Before you start using this portal, you are requested to go through the privacy policy carefully. The company also requests you to stay informed about the latest policy.

In case of any changes, the company will intimate the interested parties through email.

2. WHICH PERSONAL DATA THE COMPANY COLLECTS

The company may collect the following types of personal data that a user provides on the website voluntarily. These details are collected with intent to provide better services.The term Personal data shall mean all the categories listed below, jointly considered:

  1. Contact details: information about your name, surname, telephone number, email address;
  2. Payment data: Details regarding the transactions you have made for purchasing any product/services, or plans.
  3. Other personal data: information about your gender, age, photograph(s), along with other data you may provide spontaneously while browsing the Website.

Special categories of personal data: information that may be related to your lifestyle and sexual behavior.

Use of the website: IP address, User Agent and information acquired via cookies (see our Cookie Policy which regulates the details).

3. HOW THE COMPANY COLLECTSUSERS’ PERSONAL DATA

The Company collects your personal datathrough the following procedures:

  1. When you register yourself with the website and create an account for using its services,
  2. When you publish an advertisement on the Website or reply to an advertisement,

If you are giving Personal Data in the best interests ofother users, you are requested to make sure that he/she is well aware of the privacy policy.

You are recommended to keep your personal data updated. If you have any changes in your personal data, please inform the company about the same.

Please note that when you contact any user through the Website using the Contact details provided by the latter, the Company is not responsible for how said user manages and processes Personal Data you provided. The contacted user will in fact act as autonomous data controller.

4. WHAT PURPOSES THE COMPANY USE YOUR PERSONAL DATA FOR

The Company may process your Personal Data for one or more of the following purposes, in accordance with the legal basis:

The act of collecting personal data is only restricted to ensuring better experiences to the interested users. The company may collect your data to process your request for creating your account. It is also purposed to allow the users to access, browse or register to the Website.

Legal basis for processing: performance of a contract.

It is necessary to provide your personal data for ensuring no interruption in the services. Failure in providing the data may stop the users from registering with the website.

The Company may process your Contact details (in particular, your email) to allow you to publish or reply to an advertisement.

The Company may also process for the same purpose your photograph, as well as Special categories of personal data.

Legal basis for processing: You will be asked to give yourconsent to allow the company to process yourphotograph and/or your Special categories of personal data.

Failure to provide consent will not prevent you from publishing or replying to an advertisement. A user can withdraw his/herconsent at any time by sending an email at the following address privacy.so@oklute.com. Any withdrawal will not affect the processing carried out before such withdrawal.

Fulfillment of orders formulated through the Website and activities related to the management of orders:

The Company may collect and process your contact details like contact number and email id and transaction details to process your order.

Legal basis for processing: performance of a contract and fulfilment of the legal obligations connected to such contract.The provision of such data is mandatory to process your order; otherwise we will not be able to process it.

Marketing purposes to keep you informed about any promotional activities or plans:

The Company introduces marketing campaigns and other promotional activities every so often. To keep the users informed of all such activities, the company may process your Personal Data.It may inform you about the promotional sales initiatives via automated contact methods (email, SMS and other mass communication tools, etc.) and traditional contact methods (e.g. by telephone), or for market and statistical research, if you give us your consent and within the limits of such consent declaration.

Legal basis for processing: Giving consent for using the personal data for marketing purpose is optional. Failure to provide consent will not have any contractual consequences.

If you have given the consent and now you want to withdraw the same, then you may send your request at any time by sending an email at the following address privacy.so@oklute.com.

Market and statistical research to improve the service:

The Company may use your personal details to examine and advance its services to ensure a better customer satisfaction.

Legal basis for processing: legitimate interest of the Company in validating the users’ profile and improving its services.

Providing your Personal Data for such purpose is mandatory; failure thereof would prevent the Company from carrying out market and statistical researches to improve its services.

If you want us not use your personal data for the purpose mentioned above, you may send us your message at privacy.so@oklute.com.

Defend a right in the course of judicial, administrative or extra-judicial proceedings and in the context of disputes arising with the services offered:

The Company may use your Personal Data to defend its rights or act or even claim anything against you or any third party.

Legal basis for processing: legitimate interest of the Company to defend its rights in court.

Providing your Personal Data for such purpose is mandatory; failure thereof would prevent the Company from defending its rights.

Purposes relating to obligations provided for by laws, regulations and European legislation, by provisions / requests for authorities entitled to do so by law and/or by supervisory and control bodies:

The Company may collect and use your Personal Data to accomplish the responsibilities which it is subjected to.

Legal bases for processing: legal obligation.

Providing your Personal Data for such purpose is mandatory; failure thereof would prevent the Company from complying with specific legal obligations.

5. HOW WE ENSURE SAFETY TO YOUR PERSONAL DATA

The Company implements a number of measures to ensure 100% protection to your personal data. It keeps updating its measures with more effective techniques to improve protection and maintain the security, integrity and accessibility of your Personal Data.

The company stores your Personal Data on secure servers (or on secure paper copies or other durable storage means). And the details are accessed only based on the set of safety measures and security policies.

6. HOW LONG DOES THE COMPANY STORE YOUR PERSONAL DATA?

The Company follows legitimate safety measures to maintain the utmost integrity of your personal data. It stores your details for a particular period of time to attain its purposes through the lawful procedures.

If your Personal Data is stored for two different purposes, the company will keep the data on its server until the purposes are met. The company doesn’t store the data unnecessarily if it is no longer useful.

The retention periods relating to the different purposes described above are indicated as follows:

Purposes strictly pertaining to accessing and browsing the Website, as well as creating accounts on the website:

Personal Data being processed for such purpose will be stored by the Company to allow you to access the website.In any case, your data will be stored for no later than 2 years after your last access to the Website. We keep the last 2 years’ worth of server log files.

Publication of and possible reply to advertisements:

Personal Data being processed for publishing advertisement and other related purposes are storedfor no later than 1 year after the publication of the advertisement.

Fulfillment of orders formulated through the Website and activities related to order management:

Personal Data processed to fulfill any pledgedrequirement may be stored for the entire duration of the contract, and following termination of the contractual relationship no later than the next 10 years.

Marketing to meet your needs or to inform you of promotions:

Personal Data being processed for marketing and advertising purposes is stored for 2 years from the date of the data collection (except in the event that you previously withdrew your consent).

Market and statistical research in order to improve the service:

Personal Data being processed for such purpose will be stored by the Company for 2 years from their collection.

Defend a right in the course of judicial, administrative or extra-judicial proceedings and in the context of disputes arising in connection with the services offered:

Personal Data for the above purposes will be stored for the time required to achieve the purposes mentioned above.

Purposes relating to obligations provided for by laws, regulations and European legislation, by provisions / requests for authorities entitled to do so by law and/or by supervisory and control bodies:

Personal Data being processed for such purposes will be stored by the Company for the time strictly necessary to achieve such purposes.

7. WHO WE CAN SHARE YOUR PERSONAL DATA WITH

Without partiality to communications made in compliance with legal obligations, only authorized persons have access to your Personal Data. The company’s approved officials can use and process your personal data. The company also appoints external agencies, IT professionals to process your personal details only for the purpose of enhancing services (including but not limited to those who provide payment gateways for orders placed through the Website, etc.). Please let us know if you want to see the list of our authorized data processors. Write us at privacy.so@oklute.com.

8. CONTACTS

The Company, in its capacity as data controller, is located at the following location:

Softell Ltd
42a Riverside workshops, Pipe House Wharf, Morfa Road, The Strand, SA1 2EN, Swansea, UK
Email address: privacy.so@oklute.com

9. YOUR PERSONAL DATA PROTECTION RIGHTS AND YOUR RIGHT TO LODGE A COMPLAINT BEFORE THE SUPERVISORY AUTHORITIES

You can exercise your Personal Data Protection Rights in the following conditions. You are entitled to request:

  1. To grant accessto your Personal Data
  2. A copy of the Personal Data you have provided
  3. Modification in Personal Data Stored by the Company
  4. Deletion of any Personal Data for which the Company no longer has a legal ground for storing
  5. Withdrawal of consent, where the processing is based on consent
  6. Limitationfor the methods used by the company to store your Personal Data, to the extent permitted by current legislation.

Right to Object:

Along with the legal rights mentioned above, you also have legal rights to object at any time, for reasons related to your particular situation, to the processing of Personal Data carried out by the Company for its legitimate business operations.

You can send your request for the objection to: privacy.so@oklute.com.

The implication of the above rights is subject to some specific exclusion, which are only purposed to ensure safety to the public interests such as the prevention or identification of crimes and the Company’s interests.

We will check if you are entitled to exercise a particular right for a specific situation. Let us know about your wish—we will reply you within 30 days.

If you wish, you can file a complaint with the Supervisory Authority that has the responsibility to ensure the protection of personal data or refer the matter to the appropriate courts.

Last update date: April 2020